****!! False advertisment!

I have app**** for a pick'n pay store account online on Monday (27/02/2023) and I have submitted all the required documents. 2 days later I made a follow up call because there was still no feedback from Pick'n pay or RCS side. Over the phone I was told that applications take up to 2days to be finalized and I told the lady that my application was over 2days with no feedback. She then told me that she was escalating my application. Today again there was no feedback, I have just called Pick'n pay because this whole time I was under the impression that it their business, only to be told it is RCS and they connected me with the relevant department over the phone. I spent 15+ minutes on a call waiting, using my airtime ofcourse only for me to be told again that the application is going to be escalated. None of these escalations turn into success. I am devastated and deeply disappointed by RCS and Pick'n Pay, they advertise a business and make it sound like it is something that is easily achievable when they advertise it but it is a whole draining and messy process!!