Failure to reverse transaction

On 29Feb 2016 I was purchasing at Game Rosebank in Johannesburg. The tills went offline during the transaction. I received an SMS confirming a debit of R 884.46.<br> I requested the teller to reverse the transaction as her till point did not recognise the purchase. She spoke to her manager who telephoned RCS. I asked to speak to the call centre agents manager requesting her to cancel the authorisation. She advised this would take 72 hours. Furious that I had to leave the store empty handed yet having paid I was assured of the reversal. After being to the shop several times in 2 weeks my query has not been resolved yet I am paying Dr interest on my card and each time I telephone RCS nothing has been done.<br> <br> No one is taking accountability. Not Game Rosebank or RCS and the consumer is on the back foot.<br> The manager Jamie Fransman at RCS is inexperienced and fails to see a matter through.<br> <br> Disappointed and upset<br> <br> Didi Sehume