Failure to provide good service.

Good day.

I am very disappointed in the RCS card Group. I have tried numerous times to contact them regarding a payment I made to my Credit card, which actually I paid in full. To this minute they can't seem to find my payment or are enabled to allocate the payment to my account. In the meantime, they still collect the payment on month end. I have emailed them with all the necessary paperwork and proof of payment they requested, sent emails, phone them, but still no word or outcome was received. I feel somebody needs to contact me to remedy this situation, as they are quick to take a payment, but slow to acknowledge the fact that they received the money on the 18th of December already.

All proof was sent to them via email.

Hope you could help to get this situation resolved.

ACC. Nu. ***

Regards