Failure to manage accounts

RCS has become an absolute joke, and I urge anyone reading this consider settling their Dion / Game accounts as soon as possible, because RCS will find a way to keep milking you for everything they can.

Over the last two months I've been met with legal action, aggressive phone calls and an absolute lack of assistance in resolving a simple billing and accounts error, on RCS's side, never mind the "smart apps" they have for their various group plans, and the self-service web sites for these group plans are an absolute nightmare to work with.

A week ago I submitted a ticket for PDF functionality on Dion/Wired's self-service which clearly does not work and NEVER got any response in regards to this. I had to phone the customer care number, send in a copy of my ID, signed 3 times (yes, you have to print a copy of your ID, sign it 3 times, scan it in, and email it to them), after which I had to phone again to confirm that my ID was received (yes, you have to phone them to follow up?).

1.) If you launch a smart app, make sure the application actually does what it's suppose to. You have the option for customer to pay their accounts (and settle in full), however, all your application does is state that there is nothing on the account to settle.

2.) If you supply an application, almost 80% of your customer-base will use the app as the source of through, so according to the consumer protection act, if the price is not visible to the majority of your customer-base, or the price reflecting when displayed is matching your actual SAP prices, the customer is right.

3.) Where do you tell you customers that there is a different in account settlement? I requested a statement, after I had not received a statement for months, the smart app does not work, and self-service is shocking at best; paying the amount I got told to pay, and still receive a letter of demand from you guys, only to be told there is an account balance and an account settlement value, which are two different values?

4.) an account settlement value, if paying cash, out of experience is less than the account balance, yet I had to still pay an extra amount (called the settlement amount) after I settled my account in full? What the actual...?

You guys have become an absolute joke. I am not expecting you guys to respond to this, because you're clearly above your customers, only care about their money and then milking them for every single penny you can.