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TM
Tumelo M

1 reviews | Active since Mar 2017

21 May 2020, 04:14

FAILURE TO CLOSE ACCOUNT AND PROVIDE CUSTOMER SERVICE

I understand that we are currently under a pandemic and Game / RCS is working with a skeleton. But for the past two days, I have been placed on hold for over an hour (I have screenshots as proof) while trying to get through to your closures department.

I have settled my account in full and require assistance as soon as possible to close my account. I have already spent over R200 in airtime just trying to get a hold of a support agent. PLEASE ASSIST as soon as possible.

I have always paid my bill on time and would not like this to affect my credit rating. I tried emailing ***

0
Replies (3)
RCS
RCS's reply21 May 2020, 08:24
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group
TM
Tumelo M's update21 May 2020, 11:07
Reviewer Update
Could you please provide me with a reference number so I can follow up on the matter. Looking forward to your response. Thank you
TM
Tumelo M's update21 May 2020, 11:11
Reviewer Update
I got a response on this ticket - https://www.hellopeter.com/game/reviews/failure-to-close-account-and-provide-customer-service-***

"We have logged your request with reference number # 528902

The matter will be referred to Senior Management @ RCS, the Credit Provider, who will contact you to discuss this matter. Please allow 48 hours for a response. "

looking forward to your response.