NN
Naledi N
1 reviews | Active since Jul 2014
06 Feb 2023, 12:59
Failure to Allocate my Payment
I made a payment on the 31st of July 2020 on my Edgars account as settlement on my outstanding balance. Its almost 3 years later and they have not been able to trace the payment and close my account. Every time I call I am sent from pillar to post, then I am told that their finance department does not have a direct line. They hardly respond to emails and each time I call I have to explain my story over and over again.
I have sent my POP and various communications from my bank with the information they requested to no avail. The service is completely terrible ! How can it take 3 years to allocate a payment?
Helpful (0)
Replies (5)0
Replies (5)
RCS's replyOfficial
06 Feb 2023, 16:29Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply06 Feb 2023, 16:29
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
NN
Naledi N's updateReviewer Update
14 Feb 2023, 12:12No traction on this anymore.. RCS has suddenly gone quiet? what is the delay people????
Can this be closed already!
Can this be closed already!
NN
Naledi N's update14 Feb 2023, 12:12
Reviewer Update
No traction on this anymore.. RCS has suddenly gone quiet? what is the delay people????
Can this be closed already!
Can this be closed already!
NN
Naledi N's updateReviewer Update
17 Feb 2023, 12:25Still no communication from RCS! been sending emails to the complaints department to no avail or response. Khayla said she would be taking over the matter and resolve it, almost two weeks later after our second interaction and she is still quiet.
NN
Naledi N's update17 Feb 2023, 12:25
Reviewer Update
Still no communication from RCS! been sending emails to the complaints department to no avail or response. Khayla said she would be taking over the matter and resolve it, almost two weeks later after our second interaction and she is still quiet.
NN
Naledi N's updateReviewer Update
22 Feb 2023, 13:06Communication very slow! I am being sent from pillar to post still and they don't even bother to pick up the phone and call me! absolutely ridiculous!
NN
Naledi N's update22 Feb 2023, 13:06
Reviewer Update
Communication very slow! I am being sent from pillar to post still and they don't even bother to pick up the phone and call me! absolutely ridiculous!
RCS's replyOfficial
16 Mar 2023, 17:14 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply16 Mar 2023, 17:14
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group