Failing to provide feedback on a application.

Item: RCS
Rating: 1
Author: Thokozile R

Rcs game, your customer service is so poor I don't understand why they keep telling me my application is at the last stage of verification someone will call me, I've been calling them for 3days now and nothing seems to be done, So I've sent my ID and proof of income documents to your team nobody seems to care, your service is Horrible.

Helpful (0)

Replies (3)

RCS's replyOfficial

21 Apr 2023, 12:03

Good day

  We herewith acknowledge receipt of your complaint.

  We have escalated your complaint to the relevant department for further assistance.  Kind Regards

  RCS Group

RCS's reply21 Apr 2023, 12:03

Official

Good day

  We herewith acknowledge receipt of your complaint.

  We have escalated your complaint to the relevant department for further assistance.  Kind Regards

  RCS Group

Thokozile R's updateReviewer Update

21 Apr 2023, 14:17

They keep telling me the same thing, I just want to know if it declined or approved is that too much to ask.

Thokozile R's update21 Apr 2023, 14:17

Reviewer Update

They keep telling me the same thing, I just want to know if it declined or approved is that too much to ask.

RCS's replyOfficial

28 Apr 2023, 16:41

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply28 Apr 2023, 16:41

Official