Failed to update & close my RCS Game account

I did a credit check with Compuscan credit bureau on 12 November 2015. My credit profile reflects my RCS Game account was opened on 1 September 2012 and the last payment was received in March 2013 which settled my account in full. My RCS Game account at Compuscan credit bureau reflects the \status code"as \""paid up\"" but not \""account closed\"". The last credit bureau update RCS Game did was on 10 April 2013. To date it's been 2 years since I settled my RCS Game account in full but they failed to close my account on their system and all the relevant credit bureaus (i.e. Compuscan"