TS
Tshego S
1 reviews | Active since Aug 2022
07 Apr 2026, 14:56
Extremely poor service!
Pathetic and extremely poor customer service! They only access your account when they want offer you products but not to retain you by updating if your card needs to be replaced or not. You will only be shocked when you need to use it and suddenly you are given a run around.No communication whatsoever regarding your card being expired and needing a new one. It took us an emergency to experience such a horrible situation. Makro shifted the responsibility to RCS, RCS shifted it to makro! Can’t wait to close it and you better not contact me with any offers!
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
07 Apr 2026, 16:34Good day Tshego,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
RCS's reply07 Apr 2026, 16:34
Official
Good day Tshego,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
TS
Tshego S's updateReviewer Update
08 Apr 2026, 08:35Thank you Marshal for the call and Makro Carnival for assisting promptly. I hope the quality department works on improving customer service and communication for customer retention. Hopefully nobody gets to be inconvenienced going forward.
TS
Tshego S's update08 Apr 2026, 08:35
Reviewer Update
Thank you Marshal for the call and Makro Carnival for assisting promptly. I hope the quality department works on improving customer service and communication for customer retention. Hopefully nobody gets to be inconvenienced going forward.
RCS's replyOfficial
08 Apr 2026, 09:13 Hi Tshego,
Thank you for your positive feedback.
Your feedback is invaluable and helps us keep our standards high.
Kind regards,
RCS Card
Thank you for your positive feedback.
Your feedback is invaluable and helps us keep our standards high.
Kind regards,
RCS Card
RCS's reply08 Apr 2026, 09:13
Official
Hi Tshego,
Thank you for your positive feedback.
Your feedback is invaluable and helps us keep our standards high.
Kind regards,
RCS Card
Thank you for your positive feedback.
Your feedback is invaluable and helps us keep our standards high.
Kind regards,
RCS Card