Extremely Poor Service and No Resolution from RCS

I received my RCS Platinum Credit Card this morning at 08:14. From 08:22, I tried following the voice prompts to activate my card multiple times, but had no success. At 08:30, I called the RCS call center to explain the issue and challenges I was facing. I was promised a callback at 12:00 — which never happened.

At 09:23, I sent an email requesting assistance and explaining the problem in detail, including the fact that my digital card still does not appear on the app, even though I was told it would be available immediately last week. That email has not been acknowledged or responded to.

I initially raised the issue of the missing digital card last week and was told to “give it some time,” with no investigation. To this day, the digital card is still not visible on the app.

Today alone, I have called in 14 times, spoken to multiple consultants, and attempted the voice prompts over and over again — yet my card still remains inactive. Every consultant assures me it will be escalated to IT, but no one can tell me when I can expect feedback or a resolution.

I would like to know when I can expect all of my issues to be resolved, and if this is the service level I should anticipate moving forward. I am wasting my airtime and taking time out of my day repeatedly just to follow up and keep trying, with no results and no accountability from RCS. This has been an extremely frustrating experience for a new customer.