Extremely Poor Service

<p>I opened an RCS account in December of 2015. A service which I was told would take a few days took in excess of a week. </p> <p> </p> <p>I was then retrenched in January and app**** for retrenchment claim (which is the compulsory insurance you are obliged to take) It was rejected as they had amended the terms and conditions to stipulate there is a 6 month probation period (The terms and conditions listed on the webiste were outdated and did not reflect this term at all correctly)</p> <p> </p> <p>So i continued to pay and luckily found other employment. Come to this week where I tried to make an additional purchase on the card only to be told it is blocked.</p> <p><br />So I phone to ask why it is blocked, oh because you were retrenched and claimed.... Except I wasn't able to claim. Anyways... Why did no one bother to tell me the account was blocked? Oh... They are supposed to send an SMS.</p> <p> </p> <p>I have also yet to receive a SINGLE monthly statement. I have phoned on 4 different occasions to obtain my statement when I ask them to mail it through it comes through and I receive it fine but the automated service never sends it through. So it takes me roughly 20 -25 minutes to get a statement every time I need one. (Something you are legally required to provide me with). </p> <p> </p> <p>I have updated my details at least 5 times on your system and still nothing changes.</p> <p> </p> <p>So I still needed to use my card to make a purchase, I phone through and find out the necessary documents (3 phone calls. 47 min total). Send through the necessary documents, Wednesday 1:19Pm. Phone to ensure they are received, they tell me I have not attached the correct documents. I tell them to check again, they apologise for not checking the attachments.</p> <p> </p> <p>They tell me it takes 48 hours and will be resolved by lunch time Friday and that I wil receive an SMS.</p> <p> </p> <p>I phone through Friday at 11 to check how it is proceeding. Oh no Sir, it takes 48 hours from the time we open the email to repond. Are you joking? How many lies can one company tell you.</p> <p> </p> <p>I don't get any of my statements, I don't get told when my account gets blocked, I pay on time every month, have never missed a single payment (including after being retrenched). I pay for their worthless insurance policies but they continue to waste my time and mess me around.</p> <p> </p> <p>The most inept, pathetic company I have had the misfortune of working with. Ever. Your service disgusts me. You have no respect for your customers, I strongly discourage anyone from using them for anything.</p>