Extremely disappointing service

Extremely disappointing..... I have app**** for my retrenchment benefit on my RCS card which is handled through guardrisk..... the claim was approved on the 6th of December, they have failed to make payment for the December installment and now I am bound to get a negative rating on my credit profile.... I called a few times and I am told there is a backlog with payments so I questioned as to why I was not informed I am then told it only happened to a selected few hence they did not call and was instructed to wait for us to call in and query.... I then called the accounts department to explain and I then spoke to a lady who could not be bothered and even put the phone down before I could complete what I had to say..... the worse level of customer service