EXTREMELY BAD TREATMENT

I visited Checkers Wingtip on Sunday 2 May and used my RCS card. No problem. From there I wanted to purchase school clothes for my son and my card declined. Phoned the number on the previous sms that i got and spoke to a Pamela. I asked her why my card is declining and she said she will check. She did not put me on hold but put me on mute for 13minutes and i dropped the call. The 6th i complained on their email address and got the ref ACT-***-D0G4P8. On the 7th I received an email from Nazeema that someone will contact me in 48 hrs. Apparently no one can count as it is more than 48hrs. Yesterday afternoon I went to Checkers Wingtip again and bought a few things. Once again Declined, embarrassed I phoned the call center and I was told that my card was blocked due to ********** activity when I tried to buy from Pep on the 2nd. The person I talked to told me that RCS phoned me after 16:00 on the 2nd and due to them not getting hold of me they blocked my card. Excuse me??? I used my card late morning and I told her she is not making sense. She then said that someone tried to contact me after I used my card at Pep but could not get hold of me so they blocked my card. NO ONE TRIED TO PHONE ME at all. My phone was on and in my hand. She also said I was sent an sms stating that a ********** transaction is being done. I GOT NO SMS!!!!! RCS I have been a client for a long time now and this is how you treat me? NO feedback on my previous complaints email. The way you treat clients are questionable and down right awful. I have been in the customer business for more than 17 years and you should be ashamed. RCS sure as hell do not give a damn about clients. I want to be contacted by SENIOR MANAGEMENT AS THIS IS BULL *******. My number is ***. Or will this be ignored again? Remember word of mouth can do a lot of damage.