ES
Emmanuel S

1 reviews | Active since Mar 2015

24 Jan 2017, 18:14

Extremely Bad Service - RCS

<p>Account: RCS // MR EMMANUEL SOETLAND // REF: ********** ********** 41 AJS: ********** 7</p> <p>I am extremly unhapp with the Service that RCS provided, I have made means to pay up my account using the Credit Health Debt Nogotiation Service (DNS). MY account was paid in full last year after struggling to obtain a "Paid Up" Letter from the Debt collectors. The paid up letter was sent to them (RCS) to clear the default on my credit profile, untill this day no records have been updated with the Credit Bureaus. I am unable get a place to rent becuase of my credit record. I had to phone around to different credit bureaus to establish if my records were updated. I only found that the RCS send a E-Mail on the day (16 January 2017) when I enquire about my case. The Credit Bureaus told me that it will take 20 Working Day to clear my records as "Paid Up & Close". This was the most painfull service ever!!!</p> <p>Please assist me in this regard.</p> <p>Regards,</p> <p>Emmanuel Soetland</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
RCS
RCS's reply25 Jan 2017, 15:34
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group