ETREMELY BAD EXPERIENCE

Hi,<br> <br> I bought a laptop in 2012 and I've been paying until 01/07/2015 when I decided to settle the amount in full. When I opened the account the arrangement was that they will deduct the money on the 25th of each month and the latest date would be the 26th but that never happened, the did as they pleased by processing the debit order on the 1st or 2nd of each month to charge more interest and I've complained and spoke to a lot of RCS staff about this and it was never resolved, yesterday I asked my balance and I was told it was R 1 569.00, I was the transferred to another department for settlement of the balance and the balance was R 1 617,98, fine I asked them to deduct the full amount but they refused, I asked for the banking details to make the payment and asked the polity to not deduct any money from my account after I've made the payment, I was told to ask my bank to cancel the debit order and when I got to the bank I felt like a puppet because the bank cannot cancel the debit without an instruction from RCS. Fine, I paid the money yesterday from my bank account and sent the proof of payment, but still this morning my money was deducted, WHY?<br> <br> Regards,<br> Xolisa