Error on mobile app

Item: RCS
Rating: 1
Author: Kevin M

RCS SERVICE IS PATHETIC. I have received an error on my RCS mobile app and I have contacted the customer service over 5 times to resolve this issue. My first contact was on Monday (2024/09/30). To date I have not received any form of feedback or any form of communication from RCS. Their customer service is ABSOLUTELY PATHETIC. I was told my app would be working in 4 days and that has not happened. To get any sort of response from RSC is frustrating.

Helpful (0)

Replies (3)

RCS's replyOfficial

10 Oct 2024, 08:16

Good day,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Kind RegardsRCS Group

Best regards,

RCS's reply10 Oct 2024, 08:16

Official

Good day,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Kind RegardsRCS Group

Best regards,

Kevin M's updateReviewer Update

11 Oct 2024, 10:40

Please can I get my query resolved. This is no getting ridiculous. Can someone get back to me regarding this.

Kevin M's update11 Oct 2024, 10:40

Reviewer Update

Please can I get my query resolved. This is no getting ridiculous. Can someone get back to me regarding this.

RCS's replyOfficial

12 Oct 2024, 09:59

Hi Kevin Moodley, thanks again for being in contact and for your patience.
Thank you for taking our call.
Please let us know if you need any further assistance.

Best regards,

RCS's reply12 Oct 2024, 09:59

Official

Hi Kevin Moodley, thanks again for being in contact and for your patience.
Thank you for taking our call.
Please let us know if you need any further assistance.

Best regards,

Error on mobile app

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