Erroneous listing

Good day

In the Midst of a job application my credit record was pulled and according to their report I had R204.00 bad debt written off from RCS Cards. The problem is that I my account is up to date and I never missed the payments I was alleged to have midst. This clear even on the statements. Now I have been denied a job opportunity for an erroneous listing and I queried this on Thursday. The 1st call I made was dropped by the consultant. The second call was transferred back and on the 3rd call I was advised that this would be escalated to your "ITC guys" with a 48 hour turnaround time. I have received no correspondence since and I wonder how you intend to resolve this issue or at the very least give me context as to what happened . I would also love to know how you are going to quantify the cost of the opportunity missed by me due to your erroneous listing