emphasis on money rather than prioritizing the customer's needs.

Please do not hesitate to call customer service. Wow when you have a waiting period of 45 minutes and agents that is not willing to assist. You receive so many different email addresses no wonder ***** is so high with the rcs group.
Still today I have not received the correct service since the 1st August. Quick to respond on this platforms to look good. But still no proper assistance when if you send emails to complaints.

I mean really how difficult can it be to close off accounts. But to open it there is not problem not even proper vetting.

But to close you need to go through a panel.

Randy Fair enough thanks for the assistance with the 2 closures. What about my CTM the one that accumulated *****. Why can no one assist me with it, yesterday again I have been calling and going pillar to post. hold time again at 1h10mins. with no help. I made a payment and it's still not reflecting with is possible because why is the other reflecting and it was made on the same day? I sent proof of payments through to payments, the complaints, disputes, jetpayments? for the whole week and still nothing. this is really getting irritating because now i paid up the account and the debit order still going to go off and then I Have to follow the process to get a refund and yet i have been trying to get assistance before time. I hope that you can also train your staff accordingly because they all have different views and different processes in mind.

I am really getting tired of this pillar to post running; I think that I need to refer this matter to the ombudsman now because I cannot be wasting my time energy and airtime like this on a day-on-day basis.