EFT payment not being allocated to account

I made an EFT payment to my account on 17/07/15. When I received my statement in August 2015 the EFT payment was not reflecting. I then realized that I left out a digit on my reference number. I contacted the call center and forwarded the proof of payment on 20/08/15 via email. I followed the email up on numerous occasions only to be told that Finance Department received the proof of payment and they will allocate it within 48 hours. On 08/09/15 I received an email from the Finance Department and they requested that I resend the proof of payment, which I did. I phoned the call center again on 11/09/15 who advised that the Finance Department received the proof of payment and they will allocate it within 48 hours. Today I phoned again and got the same story that the Finance Department did receive it and will allocate it within 48 hours. This has been going on for almost a month. How long does it take to go through a bank statement and allocate the funds?<br> <br> I will phone again on 17/09/15 and again I will be told that the Finance Department will allocate the funds within 48 hours. <br> <br> I need someone to sort this out as soon as possible.<br>