EFT Payment

Item: RCS
Rating: 1
Author: Jaundre V

Terrible customer service, I have an account with them, I decided last month to make an additional payment on my account to settle it faster, the amount never showed on the statement. I went to the stores to sort it out, they said I must mail the proof of payment to them, that same day I did it. I have been sending countless emails to them, the contact details on the website are not correct so you can't phone them. I have been struggling with this for almost 14 days now, and it is still not sorted.

My advice do not get an account with them.

Helpful (0)

Replies (2)

RCS's replyOfficial

27 Aug 2021, 12:01

Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group

RCS's reply27 Aug 2021, 12:01

Official

RCS's replyOfficial

27 Aug 2021, 14:02

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply27 Aug 2021, 14:02

Official