EFT account Payment

<p>The Game account was paid via EFT on the 07/07/2016 using the beneficiary name on the FNB online banking. To date RCS Group cannot locate the payment which is quite irrating. Besides dealing with *********** staff, management does not have the decency to contact you when requested to do so. The account details used is noted on the Game Website. So how is it possible that a month later RCS Group cannot allocate this payment!!!! Besides receiving numerous phone calls, surely this is a mark against the account holders name </p>