Edgars/RCS payments not traced

Item: RCS
Rating: 1
Author: Sharitha K

I have made 3 online payments into my Edgar's account 3 July, 31 July and 4 August and RCS cannot trace the payments. Absa confirms that the payments were made into the Edgar's account. One and a half months , 54 emails and 25 consultants later with sending proof of payments 34 times , the institute still cannot find my payments. However incorrect statements with arrears attached are being sent to me. How can they not trace a payment made into their account?

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Replies (2)

RCS's replyOfficial

16 Sept 2020, 08:03

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply16 Sept 2020, 08:03

Official

RCS's replyOfficial

16 Sept 2020, 16:32

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.
Kind Regards,

RCS CARDS

RCS's reply16 Sept 2020, 16:32

Official