Edgars/RCS disgusting service

I have been notified that payment on my account was not made for September 2022. I immediately called EdgarsRCS to dispute this as payment was made on September 26, 2022. I was advised payment is not reflecting and I should provide proof of payment so the funds can be allocated.

I am then later contacted by a collections team, and provide proof of payment. They asked me to provide the account number payments were made to, to which I responded after contacting my bank. This goes from having one issue, to two issue.

Issue #1. I am told the account I have always made payments to is incorrect, and I need to make payment to the correct account. This is so confusing, because my e-statements sent by Edgars each month shows payment was received, and my balance changing each month. When RCS took over Edgars, the edgars website provided instructions to add "Edgarsrcs" as a public recipient with my edgars account number as the reference. I made payment with the same details since May 2021, and they can confirm that they have received payment in August 2022. So why is the Septembers payment not reflecting if I paid using the same method in August? I previously made payments in store, but switched to eft after edgars stores close to me closed down.

Issue #2: The team at the collectioncentre.co.za department now say they see payment for August 2022 (despite me paying using the same public recipient "Edgarsrcs"), but no payment between October 2020 to July 2022. Prior to May 2021, all payments were made in store and may credit score shows payments were made.

The lack of communication is appalling, I recently received the following email with no context what so ever, and my account is now blocked until I make payment. I've asked for clarity on this, and have not received a response yet:

"please note payments has been received and updated onto your account."

On the note of credit score, when RCS originally took over edgars in September 2021, they had an issue with the migration and also contacted me for a missed payment. I provided proof and was advised that they were aware of an issue with the transition and I dont need to worry. I asked them to confirm whether this will affect my credit score negatively, and the promised it is an issue on their end, so it wont be listed as a missed payment. A few months later, i check my credit score only to find out that I have a missed payment for September 2020. Looks like September is not a good month for Edgars and RCS!!!

I want to be reassured that this hiccup will not affect my credit score as I have provided all proof that payment was made, and my e-statements reflect the same.

Once this issue is resolved, I will close my edgars account and I will NEVER do business with edgars or anyone affiliated with RCS, EVER!!!