Edgars/RCS collections not complying to payment agreement. Dishonest

Last month my Edgars account got onto arrears because die some reason the debit order did not go off on the agreement date of the 22nd. It only went of some days later.

After being harassed daily by email, SMS and phone calls, of which I am being charged excessive amounts (R24 for an email and R3.45 for an SMS???), and there were many, nearly daily I was calling by one of your agents making an agreement to pay. She told my I MUST pay the R370 cash at store because the debit order was now cancelled and it will only be re instated once I make the payment manually.

I agreed on paying the full amount R370 on the 22nd January. Still, even after this agreement I kept on getting this costly emails and SMS and calls everyday. Even on the 22nd. I went to Edgars storte om 22nd and made payment for R370. On my statement I was charged another collection SMS amount on 23 Jan AFTER making payment on 22nd.

Even if this is not enough... Edgars also took a debit order of R467 also on the 22nd Jan, even though I did pay as agreed, and after I was told there would be no debt order and that I must pay the outstanding amount and current of R370 manually, still they took the debit order that wasn't supposed to be taken. Causing me to pay R738. This is causing havoc to my budget and that extra money was supposed to buy my electricity for the month.

After being told there wouldn't be a debit order. Listen to the recording of the phone call

Plan rollout for R37 added twice on the 9th January... What is that! ?

There are two collection letter charges of R24 each on the 9th January. Why two on one day?

Two plan rollout charges whatever that may be also on the 9th? Why two???

You are milking people!!

I will have my lawyer to look into these excessive and fees that is taken double on one day.

And to add another message fee on the 23d after I paid the agreement amount on the agreed date of 22 Jan, and after you took more money on a not agreement debit order also on the 22nd January you still have the audacity to charge me another message fee on the 23 after the payments?

What is going on here? Why did the agent lie to me about the debit order?

I need full explanation of this and also why some charges is take double on one day!