EDGARS/RCS

On 28 July I requested a settlement amount on my Edgars account, which I paid on the same day and forwarded the proof of payment asking for my account to be closed.

In August I received a statement with account charges for August. I called to query this and was referred to another number for RCS, as they have apparently taken over all Edgars accounts. I spoke with a lady who advised that I would have to pay the outstanding amount in order for my account to be closed. I repeated my story to her and said I was not prepared to pay the amount as I had already settled and requested my account to be closed. She said she would refer the matter and I would get feedback in 48 hours.

More than a week later, and I have still not had feedback, I called again today, only to be told the same story by the lady I spoke to. I again explained the situation, and that I am not prepared to pay the additional amount. The answer I got, was having the phone put down in my ear.

I am very dissatisfied with the situation and the service received.