RO
Rupert O
1 reviews | Active since Sept 2010
14 May 2025, 08:18
Edgars Self Service portal is a Joke!
Still making it impossible to log in via the self service portal to check balances and withdraw money, without demanding I submit to a "liveness verification" by uploading a photo of myself over an unsecure website connection. In complete VIOLATION of the POPI act. And that after I was told by Edgars that I didnt need to do that.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
14 May 2025, 09:16Good day Rupert Otto,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's reply14 May 2025, 09:16
Official
Good day Rupert Otto,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards,
RCS Group
RCS's replyOfficial
14 May 2025, 09:26Good day Rupert Otto,
We are pleased to inform that your complaint has been resolved, as per our telephonic conversation.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,
RCS Cards
RCS's reply14 May 2025, 09:26
Official
Good day Rupert Otto,
We are pleased to inform that your complaint has been resolved, as per our telephonic conversation.
We trust you find the above in order.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards,
RCS Cards
RCS's replyOfficial
24 Jun 2025, 10:53Good day Ruppert,
Has the matter been resolved yet?
Regards
RCS Cards
RCS's reply24 Jun 2025, 10:53
Official
Good day Ruppert,
Has the matter been resolved yet?
Regards
RCS Cards