Edgars RCS wont pay back my surplus due back to me

I have paid of my Edgars account in JAN 2019,and found that there was a surplus amount due back to me,when I sent a request to EdgarsPayments <***> for my refund and also sent all the requested documents as requested different consultants tell me my documents are incorrect and some are not opening its been over 2 months since November 2020 to date trying to resolve this issue but getting no joy, not to mention the money I have spent buying airtime to call to find out what's going on, numerous escalations have been sent and still nothing has been done, I was even given a team leaders mail *** and I was told she will assist me and she also has not gotten back to me, I'm actually starting to think they don't want to pay my money back