1 reviews | Active since Jul 2012
EDGARS / RCS unreachable and with no answers regarding my account!!!!
RCS has taken over Edgar's accounts. I was informed via SMS this last weekend that they had taken away the 6-month interest-free policy and that my account would change to 24 months. This is unacceptable and considering I've been Edgar's customer for nearly 15 years.
No other communication was provided. When I had questions regarding how it would work, whether my installments would be lowered now that their changed the pay terms, I phoned the Edgars customer care number and an automated message came up stating that you could no longer get through to them and to call RCS directly. When I called RCS, I was transferred to four different departments and each person indicated that they were unable to assist.
I was then provided with some information by the last person I spoke to in collections at RCS who said he couldn't answer the question as to whether the 24 month term kicks in after the debt is paid up or immediately and provided numbers for Edgars customer care again, which I didn't know at the time and when I phoned the two numbers provided, guess what....an automated message again.
How on earth are loyal Edgar's customers supposed to support a company that has no office for collections and customer care? This is very very alarming!!
RCS Group
RCS Group
He said that on 8/11 October, I will get my new statement and will see the adjustments as per my request.
Overall, the outcome of this post has been great and dealing with Tshidiso put my mind at ease and he did what he promised to do. I appreciate his professionalism and efficiency.
He said that on 8/11 October, I will get my new statement and will see the adjustments as per my request.
Overall, the outcome of this post has been great and dealing with Tshidiso put my mind at ease and he did what he promised to do. I appreciate his professionalism and efficiency.
On 22 December I made a payment which would more than cover what the instalment was. At the end of December / early January, I received an sms to say that I owed R102.84 and that I hadn't paid my instalment. I made payment on 8 January 2021as I thought I had paid too early before their books closed and that is probably why they are calling for this amount.
TO MY HORROR, I've just received an sms stating that they "have not received payment for your Edgars Sa ***.08 which is payable.
Are you kidding me???????????? How does an instalment of R97 go to R561.08 now?
I WANT THIS RESOLVED THIS WEEK!!!
I'm over RCS and Edgars. What a farce!!!!!
On 22 December I made a payment which would more than cover what the instalment was. At the end of December / early January, I received an sms to say that I owed R102.84 and that I hadn't paid my instalment. I made payment on 8 January 2021as I thought I had paid too early before their books closed and that is probably why they are calling for this amount.
TO MY HORROR, I've just received an sms stating that they "have not received payment for your Edgars Sa ***.08 which is payable.
Are you kidding me???????????? How does an instalment of R97 go to R561.08 now?
I WANT THIS RESOLVED THIS WEEK!!!
I'm over RCS and Edgars. What a farce!!!!!