EP
Elize P

1 reviews | Active since May 2018

23 Nov 2020, 10:35

EDGARS RCS charging interest on a closed account more than 2 months later. they do not respond to queries.

I closed my Edgars account immediatly on receipt that the interest free accounts are no longer - this without any notice. So at Edgars N1 City we phone the RCS call centre and get settlement which cleared the account completely. After numerous e-mails to RCS to confirm, they now send an outstanding balance with interest. From all the RCS complaints, I think it is time to approach the National Credit Regulator. it seems I am not the only one that gets charged interest out of the blue. This should not be tolerated.

0
Replies (2)
RCS
RCS's reply23 Nov 2020, 10:55
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

EP
Elize P's update27 Nov 2020, 11:04
Reviewer Update
RCS, no one has rep**** yet???