GF
Giselle F
1 reviews | Active since Jan 2015
08 Mar 2021, 07:58
Edgars - RCS - Change your ways
What an atrocious company Edgars has become. I paid my account in full and cancelled my club card. They proceeded to send me statements saying I owe them money, Even though their system says I cancelled the club card in October 2020! But they continue to charge me for club card and charge me interest, I have phoned them numerous times, but either their phone lines are bad or the personal tell me they will remove the amount due but they never do. I cant even get hold of the department to cancel my account. I wouldn't even give them 1 star.
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Replies (2)
RCS's replyOfficial
08 Mar 2021, 11:47 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply08 Mar 2021, 11:47
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
GF
Giselle F's updateReviewer Update
15 Mar 2021, 12:32So if this has been escalated, why am I still receiving a letter from RCS, an sms and an email stating I owe money, a week after I made the complaint? Will someone finally sort this out, or at lease make contact? because when I try phone, YOUR PHONES DO NOT WORK! When I send an email, no one responds. Can you PLEASE fix this!?!
GF
Giselle F's update15 Mar 2021, 12:32
Reviewer Update
So if this has been escalated, why am I still receiving a letter from RCS, an sms and an email stating I owe money, a week after I made the complaint? Will someone finally sort this out, or at lease make contact? because when I try phone, YOUR PHONES DO NOT WORK! When I send an email, no one responds. Can you PLEASE fix this!?!