Edgars / RCS - account dispute & poor communication

Incorrect billing on my account since RCS has taken over the Edgars accounts. 14 telephone calls - people at the call centre advises you to send an email. 8 emails - no response. Edgars / RCS are however diligent in sending threatening notices of arrears, although I've been paying my account every month, except for the month of October since there was a dispute on the account.

I finally received a telephone call from RCS on the 11th of November 2020 confirming that the billing on my account was incorrect. I however received a new account statement a few days later and noticed that collections fees were added to my account.

When I queried the collections fees on the account, I was informed that the fees were rightfully added to the account because Edgars / RCS had not received payment for October and the correct installment was available IN STORE...

I want to reiterate that Edgars / RCS had admitted to incorrect billing on my account. Further to this, I have gone above and beyond to contact Edgars / RCS to discuss and resolve my query, but due to the lack of service and communication on THEIR side it was an impossible task. Given the fact that the lady at the call centre could not assist me previously, there was no reason for me to believe that I would have received proper assistance in store, since when I have had queries on my account in store in the past the staff would phone the call centre to assist me.

It should also be noted that I stay 40 minutes away from the nearest Edgars store.

I have had an Edgars account for the past 8 years, but unfortunately the time has come to close this account and to advise family and friends to take their business elsewhere.

I can also comfortably say that I will never do any business with RCS, or recommend them to anyone.