Edgars & RCS

On the 22 July 2020, in error I made a payment referencing my Edgars Account number instead of my mom's. I contacted Edgars Accounts on the 14 August 2020 to inform them of this error and to assist in reallocating the payment to the correct account number.

By the 1 September 2020, I was informed that I had to redirect my query to the Edgars Payments Team taken over by RCS to assist in this regard. To date, I have followed up several times and nothing has been done to resolve the matter. Edgars/ RCS has continued to deduct the Admin Fee from the balance on the account.

This morning I have tried again to speak to a representative in the Edgars Payments Team. Upon speaking to a representative, I have been informed that my account has been closed and there is still a credit of R47 on my account which has not been refunded to me before RCS closed my account.

I was then redirected to the Collections Team and was informed by the representative I spoke to that she cannot assist me with the refund on my account and that I should call the Head Office on ***. Upon dialing this number, it was confirmed that this number is non-operational and doesn't exist.

I am beyond frustrated and perturbed by the constant and pathetic levels of incompetence demonstrated by various representatives I have dealt with since my initial email to the Edgars accounts team on the 14 August 2020.

Please could a competent and responsible senior representative /manager contact me urgently in order to sort out this mess that has been brought about by Edgars/RCS so I never have to deal with Edgars/ RCS again.

Additionally, please go and listen to any previous recordings of when I engaged with various representatives in order to establish the shortfalls and incompetence that prevails in the hand over and management from Edgars to RCS. It is disgraceful, embarrassing, unprofessional, lacks in any reliable and responsible client services to account holders.

Maybe we need Carte Blanche to step in. I think it's time Edgars dissolves forever and RCS gives up its day job.