1 reviews | Active since Apr 2022
Edgars Poor Service
I cancelled my club fee a few years ago and even though the account was paid up with additional amount of R100 Edgards could not close , and I was not receiving any statements. I I was shocked to receive a call from a debt collector letter advising me that the account was handed over and I was required to settle an outstanding balance. I have since paid the account and I am yet to receive a statement advising me where these charges originated, I was previously charged for a funeral policy which I never signed for. I am extremely disappointed I am unable to receive any feedback from the Edgars customer services as to where these charges came from. I want the clud fee cancelled and reimbursed for the fees that have been billed to me incorrectly, and I want a cancellation letter advising that this account has been closed.
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
My query has NOT been resolved, as the letter received states, "Our systems needs to go through a billing cycle to close the account so the account will close on our systems within the next 30 days. " I am yet to receive confirmation that the account has been CLOSED, as you can read my original email above. This has not been received and as a result the query should remain open until resolved. Please provide me with a confirmation that the account has been CLOSED, as I do not want to find myself in the same situation a few months later, owing Edgars money for having the account opened and not in use. "admin charges" as you referred to on our call.
Thank you
My query has NOT been resolved, as the letter received states, "Our systems needs to go through a billing cycle to close the account so the account will close on our systems within the next 30 days. " I am yet to receive confirmation that the account has been CLOSED, as you can read my original email above. This has not been received and as a result the query should remain open until resolved. Please provide me with a confirmation that the account has been CLOSED, as I do not want to find myself in the same situation a few months later, owing Edgars money for having the account opened and not in use. "admin charges" as you referred to on our call.
Thank you