Edgars Club Funeral Claim stalled by incorrect/incomplete ID number

My late mother has an Edgars account and is a member of the Edgars Club. Has been for many years. She did this partly for the Funeral Cover. My sister lodged a claim with Hollard, providing all the necessary information - only to be told they could not find my mothers ID nr on their system. Hollard is unable to process the claim, until RCS/Edgars corrects the ID number. My mothers ID document, copy of her Edgars statement and death certificate have all been supp**** to several RCS, Edgars email addresses, but the situation remains unresolved several weeks later. This ageing query needs to be sorted out urgently.

All we are looking for is that my mothers Identity number is rectified on her Edgars Account and the Edgars Club, which will enable Hollard to process the claim, a process that is usually straightforward and painless. RCS is also continuing to add charges to the account despite having been advised that my mother is deceased. We are looking to have these charges reversed and immediately stopped. It is acting in bad faith to continue to levy charges when you have been notified the account holder is deceased.

Can someone please assist us to bring this matter to a favorable conclusion.