Edgars and RCS mismanagement of customer accounts_no service delivery!

I have paid up my Edgars account years ago and I have forwarded numerous emails when the accounts were taken over by RCS with POPs. I get an email stating my account is cleared (forwarded POPs) and then my account just gets handed to the next debt collector. Then I have to go again and send them the POP. I am now sick and tired of this incompetence. I am going to the ombud.