EDGARS AND RCS ********** POLICIES ADDED TO ACCOUNT AND NOT DETAILED STATEMENTS

Good day

I'm at the end of line. I don't know what to do anymore. I've had my Edgars account for years. No problems whatsoever.

BUT since RCS took over it's been a nightmare!! I haven't received statements in more than a year. I still paid every month. But about a month ago I realized I've been paying but the balance doesn't go down - I don't even buy every month on my account.

So this is where all the problems begun. Phone Edgars to get a detailed statement. They tell my to call RCS. I phone RCS a couple of times, I've emailed them and finally I receive only a one month statement. When I looked at the statement I saw they've added a couple of policies on my account!! I never agreed or signed for policies to be added to my account. After about 10 calls for more statements they send me statements from February 2021. Those policies has been on my account for I don't know how long. As I can't get anyone to send me more back dated statements.

Call Edgars to find out who decided to just add policies on my name. They tell me it's not their problem, I must call Hollard !! Why the hell should I call a company to sort it out to cancel when I'm an Edgars account holder?? Call Hollard about 5 times to tell them to cancel and credit me for all the months/years I've been paying without my knowledge. I received a mail saying the will cancel. Nothing about a credit or when will my credit be paid back.

Now today I found out my balance is suddenly over R 8000 !!!! I can't get anyone to send me detailed statement to show purchases made !! As I'm sure there is ********** purchases on my account!!!

I told Edgars the must credit all the Hollard money as I'm not going to pay if they don't sort out my account. Now they started adding collections sms and emails also on my account!!!

I did not buy that amount!! I've send over 20 mails made so many calls and everytime the one tells me to call someone else.

I don't know if I can open a case at the police station for ***** or what I should do to get this sorted out.

And RCS AND EDGARS DON'T REPLY WITH "THE MATTER WAS ESCALATED" IVE HEARD THAT ENOUGH.