Edgars and RCS circus!

I'm simply appalled by the level of bulls#!t that I have been dealing with regarding getting a simple account closure of my Edgars account of which I settled in July 2020. I was also advised that an ITC update would also be done, but low and behold my Edgars account still appears as active and in default after all these months. When you call Edgars they redirect you to RCS and you get to deal with a bunch of *********** call centre agents at RCS who don't seem to know their company processes or even the relevant departments to resolve an issue - only now in January 2021 am I given the email address of *** where I need to request for account closure which will take another 21 working days (6 to 7 months in other words). I won't be surprised if I also need to email elsewhere to request for an ITC update to get the correct information pulling through on my credit report that my Edgars account is in fact a closed and settled account. This is utter nonsense, and believe me I feel like using stronger language because for the life of me I don't know what I need to do now - do I try to find someone to bribe there to get things going as is the culture of this country??? Sort my sh*t out please!!! And I will not accept the whole 'we have a backlog of work due to covid', just get people who actually want to work its not a government company where incompetence is the norm. I would guess rehabilitating poor debtors and getting their affairs sorted would be in your best interest so that I'm in good shape to borrow again (its the money game is it not). So help me get back into the debt trap again, I promise I'll play the game better this time around.