1 reviews | Active since Oct 2012
Edgars and RCS are *******!!
From the date my account was taken over by RCS, I have had endless problems. I am being charged a min of R50 per month just for service fees and interest on a balance of R1500.
In january 2022 I called and requested detailed statements as there were purchases on my account that I am not aware off. I had to call in and email multiple times but to no avail.
I also requested explanations and a reversal for a R140 'retainability' charge on my account. According to the consultant its for club fees. I DID NOT Authorize this. I emailed and called every week since January. Today I spent over 30min and R60 airtime calling and being put on hold to only have my calls cut. I called over 7 times!!
1. I have charges/purchases on my card I did not make but Edgars has failed to provide me with proof that these are my purchases. 2. I have been charged for 'club- retainability' fees that I did not authorize. My account number : *** Cell number: ***
Edgars aka RCS why cant anyone help???? why are our accounts being charged for unnecessary fees????? I need this sorted out as I want my account closed!!!
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Your customer service numbers and emails do not work, if they did I wouldn't need to resort to this platform to complain. even the complaints division does not help.
Your customer service numbers and emails do not work, if they did I wouldn't need to resort to this platform to complain. even the complaints division does not help.
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
i am being emailed that yourl cant see the problem. I had to resent for the 10th time proof (YOUR STATEMENT) WHERE I WAS CHARGED FOR RETAINABILITY FEES????
QUERY IS NOT RESOLVED!!!!!!!!!!!
i am being emailed that yourl cant see the problem. I had to resent for the 10th time proof (YOUR STATEMENT) WHERE I WAS CHARGED FOR RETAINABILITY FEES????
QUERY IS NOT RESOLVED!!!!!!!!!!!