Edgars account dispute

I have tried to contact your call centre and emailed without any response.

On my September account I picked up that a purchase at the Edgars store in Illanga mall on 16 August was wrongfully billed twice after I requested the cashier to use my thank you points. I went to the store and requested that the wrongful amount of R 1 333.87 be removed from my statement. The manager confirmed that the amount was wrongfully allocated and said that they would contact me once it has been removed. A few days later I received a call confirming that the amount was removed and that my next statement will confirm this.

To my disappointment my October statement did not confirm this and an additional charge of R 1003,70 was added to a budget facility that I do not remember asking for (a budget facility) or spending.

I tried phoning the helpline ***and after 12mins of holding, gave up and went to the store again on 17 October. Almost an hour later the RCS consultant that they phoned from the store said that her system is giving an error and she can not assist me.

On Wednesday 21-10-2020 I yet again tried to phone the customer help line ***to find out if you received my email. The consultant could not give me any feedback as “the email department is separate from the call centre”.