DM
Ditshekgwana M

1 reviews | Active since Sept 2018

01 Sept 2020, 10:52

EDGARS ***

Had an account which was handed over to MBD. It is paid up in June 2020 In July I went to the store where they contact their customers service. The lady I spoke to advise she will send me a paid up letter which I have not received to date. She advised that my credit profile will be updated within 24 day and it has not been updated. There is a credit balance of R 159.58 the very same lady advised MBD must refund me. I contacted MBD and they tell me Edgar's must refund me I don't care how much it is I want my refund.

I called Edgar's customer care again today and I am referred back to MBD or RCS.

Who is supposed to Refund me. And update my credit profile?

0
Replies (2)
RCS
RCS's reply01 Sept 2020, 10:56
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

RCS
RCS's reply02 Sept 2020, 11:40
Official
Good day


We are pleased to inform you that your complaint has been resolved.


Please accept our apologies for the inconvenience this may have caused you.


I trust you find the above in order.


Kind Regards,
RCS CARDS