Edgards and RCS Disastrous Relationship

I needed to close Edgars account - so I called a store and asked what I need to do, I was advised that I just come in, and close it. I went to Centurion mall Edgars on 28August where I was told to pay the outstanding on the account which we did then and there. We were then told to speak to the call center while in store. They advised that the payment can take 24-36h to reflect, only then can the account be closed. The next day we called to confirm if we could close - yes all in order. A month later, a debit order went off my account, I was able to reverse it. The account is NOT closed and they are adding fees for God knows what, even though when speaking to said call center on 28Aug, we told them we dont want anything further to go off the account. How do we stop this?? Just read the posts on social media, facebook, twitter, even here - people are GATVOL of the way their Edgars accounts are being handled, I would be embarrassed to be be associated with either one of the two companies at this stage.