Edgards account are a Joke!

So apparently you have taken over the Edgars Accounts. I have now mailed you twice, called the line and made a request a further time and no one ever gets back to me, all i want is a detailed statement of my account as it seems my payments are not being allocated at all... If you cannot handle the increased volumes and levels why did you take it on?? I like many others are just going to settle and cancel as the service is nonexistent.