ECS still not assisting after all my begging and Pleading

Still no resolution. Your agent sadly tried to phone when I was unable to answer, so communicated via email. She still claims only one payment was made..let me clear things up here, as this is the only place I seem to get prompt feedback. 30 October a debit order of R168.19 went off On 31 October I made a EFT payment of R1500 at 5:56 in the morning On 31 October I made a second payment of R1500 at 8:41 at a till at Pick & Pay hoopstad. Let's do basic math here: R168.19 + R1500 + R1500 = R3168.90 A total of 3 payments made. I have emailed my proof of payment numerous times snd expect this matter settled snd my funds allocated ASAP. Please, I am begging you, this is my grocery money for the month.