RW
Richard W

1 reviews | Active since Dec 2017

18 Dec 2017, 08:46

EARLY DEBIT ORDER NO OPT OUT GIVEN

Totally unacceptable, debiting my account on the weekend, when my contract states the 1st of every month. On a call now 15 minutes to get a consultant and then put back on hold, at least FNB gave us an option to OPT OUT....and yes, yes I know that buried deep in the agreement I signed it gives you the right to...but it is ********* not to give us the option to OPT OUT. How would you like it if your creditors could debit your account whenever they felt like it. I get paid on the 25th, I work for a small company, we dont get paid early. Put phone down after being placed on hold for 15 minutes.

0
Replies (4)
RCS
RCS's reply18 Dec 2017, 11:40
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RW
Richard W's update18 Dec 2017, 12:55
Reviewer Update
Standard response, cut and paste....suggest you get someone to call me back, all I get is piped music when calling you.
RW
Richard W's update19 Dec 2017, 10:59
Reviewer Update
Still no response .... typical South African client service
RW
Richard W's update20 Dec 2017, 13:34
Reviewer Update
That escalation doesnt seemed to have worked...still no response....