RW
Rita W

1 reviews | Active since Jun 2019

13 Jan 2021, 15:21

DYSFUNCTIONAL RCS/EDGARS BUSINESS

My EDGARS MEMEBRSHIP CARD has been cancelled on the 19 of November 2020. I paid on their request final amount and two hours later received SMS about the payment due and provided phone number to contact in case I am disputing the amount. Whoever put this phone number must be out in a space between Moon and Earth?!! Disgusting how this phone number *** only operational in one way: LISTEN, DON’T TALK. To add up to my saga dealing with the new RCS/Edgars I received yesterday a new Statement for January EDGARS CARD Account which include charges for SMS and interest on my membership VIP CARD?!!! Unbelievable how in time when everybody stresses enough with pandemic, we have to deal with dysfunctional operational system of the newly acquired RCS/Edgars business. Dr Rita Waisberg

0
Replies (2)
RCS
RCS's reply13 Jan 2021, 16:34
Official
 Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 
RCS Group 

RCS
RCS's reply13 Jan 2021, 16:34
Official
 Good day 
We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 
RCS Group