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vyjenthee naik-tseng tseng
1 reviews | Active since Aug 2009
16 Jan 2019, 17:21
DROPPED THE BALL BIG TIME
I am currently applying for a home loan & have just been informed that I am owing RCS money for a loan that I took in Oct 2015. That loan was paid in full in Dec 2015. I am not owing RCS anything. I called and they concur that I do not owe anything and have been sent a letter stating that. But my credit record has not been updated. From what I have seen from this website alone I am not the only one to have this issue. Why must customers be given the run around. just simply do your jobs! Please don't let customers suffer because of your negligence
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Replies (3)
RCS's replyOfficial
16 Jan 2019, 18:23Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply16 Jan 2019, 18:23
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
25 Jan 2019, 09:46From Subject Received Size Categories
Sa****a Jacobs Hellopeter Responses 2017/07/24 52 KB
Sa****a Jacobs Hellopeter Responses 2017/07/24 52 KB
RCS's reply25 Jan 2019, 09:46
Official
From Subject Received Size Categories
Sa****a Jacobs Hellopeter Responses 2017/07/24 52 KB
Sa****a Jacobs Hellopeter Responses 2017/07/24 52 KB
RCS's replyOfficial
25 Jan 2019, 09:46Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS's reply25 Jan 2019, 09:46
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,