Dreadfull Turnaround time

Item: RCS
Rating: 1

I must say my interaction on the Phone was great.

BUT

What ticked me off.... I sent a request in MARCH !!!! To have my edgards account closed whom you are the owner off.

When asking if the account was closed, NO are you joking ? Seriously ? Your Turn around time is 36 days this is unimaganible. The fact that its litrely 5 month led me to write this review.

There is a serious problem is your process.

My Refrence number for my call today: ACT***C0J9R8

I am simply trying to have my RCS account & Edgards account closed I do not even Reside in SA

Helpful (0)

Replies (3)

RCS's replyOfficial

23 Aug 2021, 19:00

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply23 Aug 2021, 19:00

Official

's updateReviewer Update

25 Aug 2021, 08:27

And still I don't have any outcome to this.....

This is like standing in COVID VACINE que waiting FOREVER

's update25 Aug 2021, 08:27

Reviewer Update

And still I don't have any outcome to this.....

This is like standing in COVID VACINE que waiting FOREVER

's updateReviewer Update

26 Aug 2021, 18:47

and still no replies ????????? Thanks for showing the pubic you dont reply to complaints.

's update26 Aug 2021, 18:47

Reviewer Update

and still no replies ????????? Thanks for showing the pubic you dont reply to complaints.