CS
Christie S
1 reviews | Active since Dec 2019
11 Dec 2019, 08:33
Doubtful accounting and customer service
After I got retrenched, I made arrangements with RCS to pay off my debt. I never skipped a payment. I finally used my TAX refund to settle my account. The service was absolutely shocking. I spoke to 5 different people and got 5 different stories on how to go about settling my account. I finally got a settlement amount after 3 days. It has been 15 days and I still have not received proof that my account has been settled, no statement of how the settlement amount was calculated, (the settlement anount was higher than what my balance was a year ago) or explanation of why it takes them more than 2 weeks to settle ONE customer's account. Bad service overall.
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Replies (2)
RCS's replyOfficial
11 Dec 2019, 08:39Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply11 Dec 2019, 08:39
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
CS
Christie S's updateReviewer Update
13 Dec 2019, 08:42This matter has still not been resolved. Not a message, no email, no phone calls. Nothing. They are ignoring all my communications to them.
CS
Christie S's update13 Dec 2019, 08:42
Reviewer Update
This matter has still not been resolved. Not a message, no email, no phone calls. Nothing. They are ignoring all my communications to them.