1 reviews | Active since Mar 2012

21 Jun 2017, 13:27

double trouble

<p>mr michael mokgokolo made an over payment for a period of six months to RCS account NO. ********** 5 at standard bank. the payment of R700 started at 2016/08/26 and stop on the 2017/01/26. Since january mr mokgokolo has been calling RCS to refund him which they requested a proof of payment which he did on the 17 march and since today he is been taken from pilar to post. On the 21 Aprill they requested him to send other documents which he did by now the have not refunded him. he has spoken to many people an this are their names ,Eulander, Anifa,Annita,Pelisande,Emmanuel,Themelin,Zuziphe and many more some of the reference are as follows ********** 0902, ********** 02904 and ********** 01604.</p>

0
Replies (3)
RCS
RCS's reply23 Jun 2017, 15:08
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply03 Jul 2017, 11:03
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,

's update03 Jul 2017, 18:53
Reviewer Update

thanks to hellopeter i got a positive respond