CR
Carlene R
1 reviews | Active since Aug 2015
02 Jan 2020, 11:03
Double debit/payment over Christmas period
Dear RCS Customer Services
My account was double paid/debited. When trying to query this, your call centre keeps me on hold. Please correct this urgently.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
02 Jan 2020, 11:08Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply02 Jan 2020, 11:08
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
02 Jan 2020, 14:55Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply02 Jan 2020, 14:55
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
CR
Carlene R's updateReviewer Update
02 Jan 2020, 20:31Thank you. Please confirm that the funds will be credited back into my bank account?
I appreciate your help with this.
I appreciate your help with this.
CR
Carlene R's update02 Jan 2020, 20:31
Reviewer Update
Thank you. Please confirm that the funds will be credited back into my bank account?
I appreciate your help with this.
I appreciate your help with this.
CR
Carlene R's updateReviewer Update
09 Jan 2020, 05:36This experience is going from bad to worse. Funds still not returned. And no feedback other than generic email responses. Call centre contact also non-responsive.
CR
Carlene R's update09 Jan 2020, 05:36
Reviewer Update
This experience is going from bad to worse. Funds still not returned. And no feedback other than generic email responses. Call centre contact also non-responsive.